Automotive Service Advisor/Writer
Independent Automotive Repair Shop Independent Automotive Repair Shop Colonial Heights, VA Colonial Heights, VA Full-time Full-time Estimated:
$41.
5K - $52.
5K a year Estimated:
$41.
5K - $52.
5K a year 8 days ago 8 days ago 8 days ago Service Advisor Ad - Join Carlton's Auto Service and Provide Exceptional Customer Service! Are you passionate about cars and customer service? Carlton's Auto Service is seeking a dedicated and friendly Service Advisor to join our team.
As a Service Advisor, you will be the primary point of contact for our valued customers, ensuring their satisfaction and delivering a seamless service experience.
Responsibilities:
Greet customers warmly and assist them with their service needs.
Listen attentively to customers' concerns and accurately document their vehicle issues.
Provide expert advice and recommendations on required services and repairs.
Generate accurate estimates and explain them clearly to customers.
Schedule service appointments, considering both customer preferences and technician availability.
Coordinate with technicians to ensure efficient and timely completion of work.
Maintain open communication with customers throughout the service process, providing updates on progress and addressing any concerns.
Handle customer inquiries, feedback, and complaints with professionalism and empathy.
Collaborate with the parts department to ensure availability of necessary components.
Ensure accurate and thorough documentation of customer interactions and service details.
Qualifications:
Previous experience as a Service Advisor or in a similar customer service role is preferred.
Strong communication and interpersonal skills to effectively interact with customers and team members.
Good knowledge of automotive terminology and basic vehicle mechanics.
Ability to multitask, prioritize, and work in a fast-paced environment.
Proficient computer skills to navigate service management software and maintain accurate records.
Exceptional problem-solving skills and attention to detail.
Positive attitude, self-motivation, and a genuine passion for providing excellent customer service.
Why Join Carlton's Auto Service:
Be part of a reputable and well-established automotive service provider in the community.
Work in a supportive and collaborative team environment.
Opportunities for professional growth and advancement.
Competitive compensation package and benefits.
Access to ongoing training and development programs to enhance your skills.
If you are enthusiastic about delivering top-notch customer service and enjoy working in the automotive industry, Carlton's Auto Service is the place for you! Join our team and help us continue to provide exceptional automotive services to our valued customers.
To apply, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in joining Carlton's Auto Service.
We look forward to hearing from you! Job Type:
Full-time Pay:
From $35,000.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Day range:
Monday to Friday Shift:
Day shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$41.
5K - $52.
5K a year Estimated:
$41.
5K - $52.
5K a year 8 days ago 8 days ago 8 days ago Service Advisor Ad - Join Carlton's Auto Service and Provide Exceptional Customer Service! Are you passionate about cars and customer service? Carlton's Auto Service is seeking a dedicated and friendly Service Advisor to join our team.
As a Service Advisor, you will be the primary point of contact for our valued customers, ensuring their satisfaction and delivering a seamless service experience.
Responsibilities:
Greet customers warmly and assist them with their service needs.
Listen attentively to customers' concerns and accurately document their vehicle issues.
Provide expert advice and recommendations on required services and repairs.
Generate accurate estimates and explain them clearly to customers.
Schedule service appointments, considering both customer preferences and technician availability.
Coordinate with technicians to ensure efficient and timely completion of work.
Maintain open communication with customers throughout the service process, providing updates on progress and addressing any concerns.
Handle customer inquiries, feedback, and complaints with professionalism and empathy.
Collaborate with the parts department to ensure availability of necessary components.
Ensure accurate and thorough documentation of customer interactions and service details.
Qualifications:
Previous experience as a Service Advisor or in a similar customer service role is preferred.
Strong communication and interpersonal skills to effectively interact with customers and team members.
Good knowledge of automotive terminology and basic vehicle mechanics.
Ability to multitask, prioritize, and work in a fast-paced environment.
Proficient computer skills to navigate service management software and maintain accurate records.
Exceptional problem-solving skills and attention to detail.
Positive attitude, self-motivation, and a genuine passion for providing excellent customer service.
Why Join Carlton's Auto Service:
Be part of a reputable and well-established automotive service provider in the community.
Work in a supportive and collaborative team environment.
Opportunities for professional growth and advancement.
Competitive compensation package and benefits.
Access to ongoing training and development programs to enhance your skills.
If you are enthusiastic about delivering top-notch customer service and enjoy working in the automotive industry, Carlton's Auto Service is the place for you! Join our team and help us continue to provide exceptional automotive services to our valued customers.
To apply, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in joining Carlton's Auto Service.
We look forward to hearing from you! Job Type:
Full-time Pay:
From $35,000.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Day range:
Monday to Friday Shift:
Day shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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